AI Assistants

Set up, connect, and operate AI assistants for specific customer conversation flows.

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Create your first AI assistant in Swich

This guide focuses on the core assistant setup: defining role, filling in key context, configuring behavior, and preparing the initial knowledge base. Live channel connection and Captain rollout are now covered in the separate Channel Connections category.

Last updated: April 13, 2026Captain setup input templates (copy-paste ready)

This guide focuses on setup inputs for Captain. You can copy templates, replace a few business variables, and paste directly into your assistant setup to speed up rollout.

Last updated: April 12, 2026